RETURNS & EXCHANGES POLICY
We are so sure you’ll be happy with your purchase that we offer a “15-Day Money-Back Guarantee” to ensure customer satisfaction of our products. If for any reason you wish to discontinue using the products, we will promptly issue a refund.
RETURNS & EXCHANGES POLICY
- We will gladly accept any unworn, unwashed merchandise with original tags within 15 Days of purchase for a refund or an exchange.
- Please return goods with a copy of the invoice and mention the reason for returning the items.
- Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
- Delivery Charges will not be refunded.
- Refund requests will be processed within 7 working days after receiving the return products.
- All returns should be sent to Neelopret, Hall No 1, 3rd floor, Panorama centre, Stadium Road, Rawalpindi. 051-8742244
- For further queries about exchanges and returns, please contact us at neelopret@gmail.com
FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):
1. REPACK MERCHANDISE
Please make sure that the item(s) you wish to return are included with your return shipment.
2. SHIP TO
Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:
Consumer Returns Department
Neelo Pret
Hall no 1, 3rd floor,
Panorama centre, Stadium Road
Rawalpindi
Pakistan
Telephone Support : 051-8742244(11:00 AM to 6:00 PM Monday - Saturday)